Nagabhai Terms & Conditions — Must read before use

General Terms & Introduction

These Terms and Conditions ("Terms") form a legal agreement between the entity operating the Nagabhai website, mobile application, and all related services ("Platform") — referred to as "Nagabhai", "we", or "us" — and the users of the Platform ("you" or "member").

Nagabhai is an internationally licensed online gaming and Sports Betting platform. We provide premium entertainment services for users in Bangladesh.

• These Terms & Conditions are written in Bengali, and the Bengali version shall be considered the definitive interpretation.
• Nagabhai reserves the right to update these Terms & Conditions at any time, and members will be notified of any changes in advance.
• Nagabhai's Privacy Policy and Responsible Gaming Policy are incorporated into these Terms.

Account Registration & Eligibility

The following conditions must be met to open an account and use services on Nagabhai:

1. You must be at least 18 years of age. Minors are strictly prohibited from creating an account or using our services.
2. You must register using accurate and truthful information. Providing false details is a violation of these Terms.
3. Each individual may only create one account. Creating multiple accounts or using another person's account is strictly prohibited.
4. Your registered mobile number and email address must remain active, as they are used for verification and communication.
5. If any registration details change, the support team must be notified immediately.

Account security is entirely the member's responsibility. Keep your password confidential and do not share it with anyone. If you suspect unauthorized access to your account, contact Nagabhai support immediately.

Identity Verification (KYC)

Nagabhai complies with international gaming laws and anti-money laundering regulations. As a result, identity verification may be required from members in certain situations.

• KYC documents may be requested before your first major withdrawal or when a security verification is required.
• Accepted documents: National ID (NID), Passport, or Driving License.
• Documents must be clear, complete, and not expired.
• KYC verification is typically completed within 24–48 hours.
• Withdrawals may be put on hold if KYC is not completed. This is not a penalty — it is a security measure.

Deposit Policy

The following rules apply to all deposits made on Nagabhai:

• The minimum deposit amount is ৳100 BDT. Maximum limits vary depending on the payment method.
• Deposits should always be made from your own mobile banking or bank account.
• No deposit fees for Mobile Pay, Nagad, Rocket, or bank transfers.
• If you experience any issues with a deposit, please contact support with your transaction ID.
• Nagabhai will not accept funds from suspicious or illegal sources.

Nagabhai does not use deposited funds for any external investments or business activities. All member funds are held separately in dedicated trust accounts.

Withdrawal Policy

The following conditions apply to withdrawing earned or deposited funds:

1. The minimum withdrawal amount is ৳500. The maximum daily limit is determined by your account tier.
2. Withdrawals must always be made to your registered mobile banking number. Payments to third-party accounts will not be processed.
3. Withdrawals are typically processed within 3–15 minutes. If verification is required, it may take up to 24 hours.
4. OTP verification is mandatory when making a withdrawal.
5. Withdrawals cannot be made while an active bonus is in place until all wagering requirements have been met.

Bonus & Promotional Offer Terms

Nagabhai offers a variety of bonuses and promotions. The following terms apply to the use of these offers:

• Each bonus has its own wagering requirements, which are clearly stated on the bonus page.
• The welcome bonus is for new members only and applies once on the first deposit.
• Bonus funds cannot be withdrawn directly — the specified wagering requirement must first be met.
• Only one bonus may be active at a time, unless expressly permitted otherwise.
• Bonuses are generally valid for 7–30 days. Any unused bonus will be forfeited once the validity period expires.
• Accounts will be reviewed if the same bonus is claimed repeatedly or in an unusual pattern.

Nagabhai takes bonus abuse very seriously. In any dispute relating to bonuses, Nagabhai's decision is final.

Betting Rules

The following Nagabhai rules apply to Sports Betting and casino games:

• Once a bet is confirmed and a match has started, it generally cannot be cancelled, except where the Cash Out feature is available.
• Bets placed due to technical errors or incorrect odds may be considered void.
• If an event is cancelled or abandoned, the stake will be refunded.
• Nagabhai is not liable for disconnections during live betting. However, a resolution will be provided where possible.
• Any attempt at match-fixing or gaining unfair advantage will result in permanent account closure.
• All games are RNG-certified and fair play is guaranteed.

Casino games carry a house edge, and long-term average payouts follow each game's RTP. RTP information for each game is available on its game page.

Prohibited Activities

The following activities are strictly prohibited on Nagabhai and will result in permanent account closure:

• Creating multiple accounts or using another person's account.
• Using false or forged identification documents.
• Exploiting loopholes in the bonus system for unfair advantage ("bonus hunting" or "arbitrage betting").
• Using automated software or bots.
• Depositing funds from illegal sources or attempting to launder money.
• Betting using match-fixing arrangements or insider information.
• Intimidating, threatening, or deceiving other members.
• Attempting to hack or gain unauthorized access to Nagabhai's systems.

Account Closure

Either the member or Nagabhai may close an account under the following circumstances:

• At the member's request: You can request account closure at any time by contacting support. Any remaining balance must be withdrawn before the account is closed.
• Inactive accounts: Accounts with no activity for 12 consecutive months will be declared inactive, and an administrative fee may be deducted.
• In case of a Terms violation: Nagabhai reserves the right to close any account without notice in cases of prohibited activity or serious violations of these terms.
• Self-Exclusion: As part of responsible gaming, members may exclude themselves from the platform for a set period.

Responsible Gaming

Nagabhai takes responsible gaming seriously. We want our members to play for fun, not out of compulsion.

• Members can set their own daily, weekly, or monthly deposit limits at any time.
• A cooling-off period (24 hours to 6 months) can be set upon request.
• If a member requests permanent self-exclusion, Nagabhai will honour that request and the account will not be reopened.
• If a minor is identified, the account will be closed immediately and the balance will be refunded.

Dispute Resolution

If a dispute or complaint arises, please follow the steps below:

1. Contact the Nagabhai support team directly first — via live chat or email.
2. An initial response will be provided within 48 hours of a complaint being submitted.
3. For complex matters, we will endeavour to provide a resolution within a maximum of 7 business days.
4. If a member is not satisfied with the resolution, they have the right to escalate the matter to the licensing authority.

Bangladeshi law and Nagabhai's licensing jurisdiction apply to all dispute resolution matters. Nagabhai reserves the final authority to resolve all disputes, and this authority will always be exercised fairly and transparently.

Right to Amend Terms & Conditions

Nagabhai reserves the right to partially or fully amend these Terms at any time. When changes are made:

• A minimum of 7 days' notice will be given before any significant changes — via email or a platform notification.
• Continued use of the platform after the notice period will be considered acceptance of the updated Terms.
• If you do not agree to the updated Terms, you will have the option to close your account before the changes take effect.
• The date of each update will be recorded on this page.

The latest version of these Terms & Conditions will always be available at nagabhai.biz/terms-conditions. All previous versions are superseded by this version.